Product Questions
- Why is my guest getting "device compatibility test check failed" when they try to access the app on the mobile phone?
- How do I run a data export?
- How does a guest delete a credit card/ payment method from the app?
- Why is my app displaying invalid signature?
- Why am I receiving the 'You do not have Read privileges for this data' error message while accessing POS Configurator.? (Micros)
- How can I add a new menu item to an existing Line Item Selector attached to a Receipt Tag's Qualification Criteria?
- How do I find out if a guest falls within a segment?
- How do I change the schedule for the week on week report?
- How do I check if a guest qualified for a redeemable?
- Where are my referral points for referring a guest?
- Where do I find the Base URL and Location Key for my new store? (Brink)
- How do I publish social media feedback?
- What mobile devices/versions do Punchh applications support?
- Why are the barcodes not printing after performing a lookup/check-in on the POS? (Treatware)
- How do I provide someone access to the Feedback section of the Platform?
- Why are OLO check-ins and earning data showing at the lab? (OLO/Aloha)
- Why am I receiving 'ISL error. No Sim File' error while performing earning/redemptions? (Micros)
- Why am I getting the error 'The unit in aloha: XXX was NOT found in Store location listing'?
- Why didn't I get the Week on Week report?
- How can I update a locations hours of operation in the app?
- Why am I not able to attach my coupon to a mass notification campaign?
- Can we change the timezone for a Post Check-In offer campaign ?
- How to edit a guest profile?
- How do I view a guest's timeline?
- Does Punchh automatically connect apps to Facebook?
- Why are the on-line orders going to a disallowed locations? (OLO)
- Why wasn't the gifted gift card automatically transferred to the invitee's account upon joining the loyalty app?
- Why is the “We are looking for your check, but it's taking longer than expected. Once we find it, we'll let you know and add it to your account.” error presented in the app when scanning a barcode?
- Why is Preheader Text missing on mobile app?
- Why does scanning redeemables on the POS cause the system to freeze? (PosiTouch)