Product Questions
- Why is my receipt printing 9999 bar codes?
- How do I reset my password when I signed up via Facebook?
- How long does a redeemable last?
- How do I deactivate a redeemable?
- Why can't I access guest account in Punchh Platform?
- How can I edit the Data Export Templates?
- Why is an incorrect redemption message being displayed on mobile app while redeeming?
- Can I filter out profanity from customer comments?
- Can you see email deliverability by location within a national campaign?
- How do I edit a qualification criteria with a live receipt tag?
- Can I edit an email template?
- Why did a guest not get the campaign redeemable when the checkin requirement was met?
- Why am I receiving an error stating " Oops! Looks like your Sendgrid settings are not configured properly. Please contact cs@punchh.com to set them up properly" error while setting up a campaign?
- How to ban a guest?
- Why is the Participation Rate on the landing page (Dashboard) different from the location scoreboard?
- Why can't I delete my Promo Campaign?
- Why is there a gap between the header, image & footer?
- Why does my guest get the error message 'Redemption not possible since the banked value is less than the discount' while to trying to redeem?
- What does "Redemption failed - the comp defined for Punchh is NOT in the pos DB" mean?
- How to force redeem the recurring rewards from guest's timeline?
- Can I disable online redemption's through the app to force in-store redemption's only?
- How do I know if a guest signed up through the app or iFrame?
- What does "Remote host said:554 delivery" error mean? (Sendgrid)
- Why do I get a minimum amount error even when there are items on my check?
- What do the SendGrid statuses mean?
- How do I remove points/rewards from a guest (Forced Redemption)?
- How does the Activity Detection Rule “Guest - Employee checkins more than threshold” work?
- Why does my guest have to re-enter credit card information when placing on-line orders?
- How do I unban a guest?
- Why is the guest able to earn on 4 online orders within 7 minutes?