Product Questions
- How do I create a segment of guests who signed up for my loyalty program with Facebook?
- Where can I find the balances of gift cards added in the OlO payment screen on the mobile app?
- Why is the "order" button not activated under the location section of the app for different locations (OLO)?
- Why is guest receiving "Guest not within range" message on their App?
- How do I check the balance on a guest's gift card?
- What do the error /status codes mean in SendGrid?
- Why does a guest's email show as deferred in SendGrid?
- Can I export a list of store locations from the Punchh Platform?
- How long do I have to earn on my Receipt/Transaction?
- How do I manually Gift/Reward a Guest?
- How do I disable a location in the Punchh Platform?
- How do I stop bar codes from printing at a location?
- Can I update/modify guest's email address if account is connected to Facebook?
- Why is the guest unable to select location on the app to earn or redeem?
- How do I modify a guest profile that signed up via Facebook?
- Successful unsubscribes are reflected in SendGrid but not the Punchh Platform.
- What is the difference between 'Loyalty Redemptions' and 'Reward Redemptions?'
- How to understand Redemption Stats data.
- How do I find a guest's device details?
- What do the different campaign statuses mean?
- How do I test the user migration flow?
- Where do I go to edit the user migration information?
- How to see a guest's migration status.
- Why is the guest not able to earn the post check-in offer? ( For Receipt Image Location)
- Why am I receiving the "Can’t load URL" error on Facebook and "Must be super admin" error on Twitter
- How to determine if a Guest recently updated their profile?
- How do I change my birth date on my app?
- What to do when QR Scanners are not working?
- How do I create a Post Check-in Message Campaign?
- Why am I getting 'No details found but checksum valid for *Location Name*' when I search for the barcode under Barcode Lookup?