Product Questions
- When Push/Rich Notification Retention Days is not set for any campaign, then how long will it remain in the app?
- What are the different statuses of a reward (Live/Unredeemed/Honored/Expired/Perished) displayed on the guest timeline?
- Why am I not able to receive emails for test notification sent?
- How do I export the location specific "Weekly Scorecard" report manually?
- How to sign into the app when initial signup occured via Facebook?
- How does NCR Silver find a guest's reward and loyalty data for eclub guests who don't use a mobile device?
- Why does my campaign appear not to be active?
- What does Void Honored Redemption mean?
- Why are the receipt time and the check-in time displayed differently on the guest profile?
- Why do we see two redemption logs for a single redemption code?
- Why is there a slight cut in the image that are displayed on Rich messages?
- Why does the banked reward does not expire after 365 days even when the currency expiry days is set to 365 days?
- From where do we get the order status for online order placed that are displayed on the mobile app? (Olo)
- How do I update a store's location in the mobile app?
- Why can't I export a data report even though I have all the permissions?
- Can a guest still earn the referral reward if the referee didn't enter the invite code?
- Why is the guest receiving "Unqualified Receipts" error?
- How can I tell if promotional coupons are enabled?
- Will guests who check in through Iframe receive a confirmation email?
- How can I confirm that gift cards are enabled?
- Where can we configure the timezone (on receipts) for a specific location?
- Why are push notifications for campaigns not getting delivered on iOS devices?
- How to create Punchh login for admins?
- What is "Redeemable (Card)" in the redemption log?
- When I lookup a barcode in Platform, why are the receipts different colors?
- How can I hide an open location in the app?
- Why can't I dismiss a notification?
- What does the "other" slice mean on the loyalty check-in pie chart?
- How to find guests who are unsubscribed from marketing emails and push notifications?
- Why are campaigns not being delivered to all guests in the segment?