Product Questions
- How do I merge two guest profiles together?
- Can I modify my receipt message fonts or size?
- Does the dashboard landing page display net or gross sales?
- How to clear cache on my iPhone?
- Where is the option to delete Qualification Criteria?
- Where can we view the stats for coupons generated, # of guests and # of redemption?
- Where is the transaction number displayed in receipt?
- Why does a receipt show a different timestamp than the timestamp that shows on a guest's timeline for an approved loyalty?
- How do I invite friends within the app?
- Why does the app give an "Error Validating Basket" message when ordering online? (Olo)
- How does a guest change their email in the app?
- Where can I view the check-in failures across the business based on a location or specific time?
- Why is the "reset password token is expired" error is displayed?
- What do the different colors on POS Scoreboard indicate?
- Why did a guest receive "You are too young to join this program as per the Terms and Conditions for this business" error?
- How to remove a guest from a segment manually on the Platform?
- How to read Referrals and Referrals Revenue in the Punchh Platform?
- How does migrating points from a previous loyalty provider work?
- What is the difference between POS Stats and POS Scoreboard?
- What are the different types of screens on the app?
- How can I filter a guest's timeline to only see relevant information?
- What are the "Activity Detection Rules"?
- Why is my guest unable to earn the referral reward?
- What does the "Scanned already used receipt" activity detection rule mean?
- When do we get "Receipt image must be provided" error?
- How to add a guest to a segment manually on the Punchh Platform?
- How do I manually migrate a guest on the Punchh Platform?
- What does the "Guest – Employee Redemption more than threshold" activity detection rule mean?
- Why is the guest not able to see any new offers in the News section of the app after tapping on the Push notification received?
- Do birthday campaign expiration fields override redeemable expiration rules?