Product Questions
- Why are my terminals displaying "unhandled errors"? (Aloha)
- What causes the "Failed POS Lookup" error?
- Why is the cashier seeing 'Invalid Redemption Code' error on the POS? (Aloha)
- Why is app download data not showing prior to a certain date?
- Why am I receiving "The guest could not be deactivated" message?
- What does item with SKU of "sku name/number" not found mean? (Xpient POS)
- How are locations store number chosen?
- How to create a segment?
- Why is my redeemable not taking an amount or percentage off?
- How do you trigger an email to a customer from the Punchh Platform?
- How do I get in touch with Olo support?
- Does Punchh have a status page?
- What does "in unassigned pool ; Do NOT give credit against it" mean? (ALOHA)
- How do I edit a scheduled campaign email?
- How can I see what a qualification criteria is associated with?
- How do I verify Punchh is running? (Micros)
- How can I make a signup campaign valid only for mobile signups?
- How can I change content on the online ordering page of my app (Toast Online Ordering)?
- Where I can view guests referral count?
- Where can I find logs for Gift Cards?
- Why are guests not receiving marketing emails?
- How do I know what campaigns a redeemable is associated with?
- Who are the Giftcard Integrations with Punchh?
- Can I update a gift card that was entered incorrectly?
- What are the discount rules available for redeemables?
- Can a redeemable have it's own rules?
- What are day parts?
- How to create day parts?
- Top Spenders / Most Frequent / Highest Averages
- Do campaign expiration fields override the redeemable expiration rules?