Product Questions
- Why Guest is not bumped down to last level upon membership reset?
- What to do if you receive a notification from SendGrid "Your payment method on file with SendGrid is about to expire"?
- Timed Out(failed) Online Orders Resulting in Loss of Rewards
- What is a Replacement Tag? (SendGird)
- What is Subscription Tracking? (SendGrid)
- What does Error Code 181 mean for a Failed POS Lookup?
- What are the recommended specifications for "Gift Card Design" images in the app?
- Do guests who are opted out of email/push notifications still receive offers and post check-in rewards? (i.e. double points, post checkin campaigns etc)?
- Why Segment type "Guest targeted from a campaign" shows 0 results? (Segments BETA)
- Why are some guests missing in a Guest Data Export?
- Why did I get the "Action Needed: Register your email sources" notification from Apple Developer"?
- Can the expiry of unused coupons be extended?
- Why does a location give error "This location does not offer online ordering" when selected for ordering in app?
- Why is my coupon campaign not showing as an option to attach to other campaigns?
- Can time zone cause a lag between the API and transactions showing up on guest timelines?
- How can I mark a location to show that it has attributes such as Wifi or Drive-thru?
- How do I use the "Net Quantity Greater Than Or Equal To" item qualifier?
- Can I change an 'already processed' campaigns content and creative?
- How do I unlink a location from social publishing?
- How to use status.punchh.com to compare API response times and timestamps?
- Why does a guest’s Timeline show a PN was sent when their device has PNs disabled?
- Can a recurring redeemable be selected as the specified offer in a mass gifting campaign?
- What campaign stats can be viewed in SendGrid?
- How often are the stats on the Journey showpage updated?
- Can a Journey be edited once it is published/ live?
- Will manually gifting a recurring redeemable gift the offer on a schedule?
- How to transfer Account Holder role to another admin for Apple developer account of a brand?
- How to retrieve login information for Apple Developer account?
- What should I do if I am having issues with the PunchhConf.exe?
- Where can I find Proxy logs? (Squirrel)