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  1. Punchh
  2. Punchh Product FAQ's
  3. Product Questions

Product Questions

  • How to trace the Location name using the location number through the data export?
  • How to trace the location on the platform using the location number?
  • Where are the images I uploaded using the old email editor?
  • Can I recover the email templates that were created using the old email editor?
  • Will my email templates created from the old email editor be removed from the campaign they are currently attached to?
  • What are common errors that prevent "dashboard api" access?
  • How do I enable/disable the auto opt-in marketing subscription feature for the brand?
  • Why are already migrated guests' emails still displaying under the "Awaiting Migration" list?
  • How do I export coupon codes directly from the coupon codes list?
  • I changed my store number on Aloha and what do I need to provide Punchh (Aloha)
  • Can I send myself an actual push notification from a campaign to preview?
  • Strong password character requirements for Punchh built Apps
  • Is there an item level-discount for Punchh in Toast (V3)?
  • How can I see individual admin user's gifting activity from the platform?
  • What is the default time frame for the Admin Activity report?
  • How do I remove a closed location from the app?
  • How do I make sure that rewards are returned to guests' accounts if their redemption code expires or the reward is not honored?
  • How to target both Mobile & Web users while creating signup campaigns?
  • How does one update and/or upload a new style sheet (CSS)
  • Can user defined data export "names" be re-used?
  • How do I boost a guest's membership level for points based memberships?
  • Can I use the {{{email}}} tag in an email template for guests that have hidden their Facebook email?
  • Can survey responses be "capped" to a specific number or responses (Typeform)?
  • What does the "Oops! Your Order Could Not Be Placed" error indicate? (OLO)
  • Is it possible to create the 'Total Redemption' segment targeting Guests with more than equal to one honored redemption?
  • Which guests will be included in the segment when created using the Total redemption segment type?
  • What time duration is considered for Countdown timer when redemption code is generated for Base redeemable and normal redeemable?
  • Are test email notifications counted on the campaign showpage metrics?
  • Are test push notifications included in the metrics on the campaign show page?
  • How does the "control group" attribute in a segment work?
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