Product Questions
- Why does my campaign summary show a Rich Message, even though I have disabled Rich Messages in the campaign settings?
- How does a guest with an Apple ID reset their password?
- What is a Manual Mobile Checkin?
- How to make visible the Business Liability Report for a specific Role?
- How to Deactivate a Sign up Campaign?
- What happen with gifted rewards if we deactivate a Sign up campaign?
- How Receipt_Amount is calculated?
- Why ongoing campaigns are not shown as processed?
- How to see who else has access to an specific Role?
- Can I edit or change the original segment after creating a freeze segment?
- Why my Post-checkin offer campaign is gifting a limited number of guests?
- How to set up a redeemable that should not qualify when a particular item is present in the order?
- Can I Change the Support Email for Restaurant Feedback under Mobile App Need Help Section?
- How to update Country Code phone number for a Guest
- Can I replace a redeemable with a different redeemable on an active gifting campaign?
- What is the difference between "Customers Qualified" on the Key Metrics section and the Campaign Performance section of the New Campaign Performance Page?
- Where do I find the ID for each redeemable in Punchh?
- Do loyalty goals show up as redeemables when the brand uses "Points Unlock Redeemables" strategy?
- What is the difference between Banked Amount and Total Points Debited on the Business Liability Report?
- How to resize or change the logo on Password reset page?
- Where in the dashboard or how to make changes to the reset password page?
- Can we allow multiple redemptions on split checks at POS?
- Why am I not able to add a redeemable to a mass offer campaign?
- Is Location Token same as Location Key?
- Where can I see the Business Token for a brand?
- Why {{{coupon_code}}} tag is not sharing coupon code in the email?
- Does Data Exports from Punchh Dashboard export Expired Rewards?
- Why does Campaign Analytics show zero checkins for several campaigns?
- What campaign types are available when using the Targeted from a Campaign Segment type?
- Can guests with hidden(or private) email accounts send gifts to each other?