Product Questions
- How do we calculate the number of open Push notifications for the campaign?
- Push notifications, redirecting to rewards vs. inbox screen or vice versa.
- Why the guest didn't receive the Push notification when points were converted to banked reward?
- What does the orange bar to the left of a Live/ unredeemed reward indicate when viewing a guests rewards tab? (Guest Timeline)
- What is the expiration for generated Admin key?
- Can you re-activate an "Inactive" campaign?
- How does the "Target Price for a Bundle (Advanced) processing function work"?
- What do I do if I get a new device and cannot log into Punchh anymore as an admin?
- Why admin is unable to schedule a recurring mass campaign?
- Why does an expired redemption on a guest timeline show a specific location?
- Why am I seeing an "Unassigned Pool" error if the cash drawer is assigned or a transaction is paid via credit card?
- How do I remove the "Pay at Store" option from in app ordering? (Olo)
- How to disable all "Loyalty Checkins" at a single disapproved location?
- Where can I find the custom profile fields that I've set up for the app?
- How do I refresh an iOS app without exiting the app and reloading it from the phone's operating system?
- How to resolve error "A referral was returned from the server"?
- Why {{{reward_name}}} tag is not displaying redeemable name when sending test emails from the campaign?
- What is the difference between Forget-Me and Inactivity sub-reasons while deleting a guest?
- What do "Unknown Redemption" entries under Support > Redemption Failures correspond to?
- Why the reward is not getting triggered for the guest account even if they have completed the survey? [Typeform]
- Why I am receiving 'Date should not be in past' error while scheduling the campaign?
- How it will impact the current and future guests if Password policy is updated?
- How to Resolve the error "ShellExecuteEx Failed, Code error 8235"?
- Which permissions needs to be enabled if only the admin needs to be given access to Punchh University
- Does updating a reward's expiry from the campaign page remove the reward from a guest's account?
- How to fix "Save" button not functioning when uploading images via Media Manager?
- How do I request information about changes or updates made to my Punchh developed app?
- Why are rewards from an anniversary campaign expiring on the same day they are gifted?
- How to export location keys of all sites?
- Will admins that use a third-party configured SSO be prompted for MFA?