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  1. Punchh
  2. Punchh Product FAQ's
  3. Product Questions

Product Questions

  • Why does my campaign summary show a Rich Message, even though I have disabled Rich Messages in the campaign settings?
  • How does a guest with an Apple ID reset their password?
  • What is a Manual Mobile Checkin?
  • How to make visible the Business Liability Report for a specific Role?
  • How to Deactivate a Sign up Campaign?
  • What happen with gifted rewards if we deactivate a Sign up campaign?
  • How Receipt_Amount is calculated?
  • Why ongoing campaigns are not shown as processed?
  • How to see who else has access to an specific Role?
  • Can I edit or change the original segment after creating a freeze segment?
  • Why my Post-checkin offer campaign is gifting a limited number of guests?
  • How to set up a redeemable that should not qualify when a particular item is present in the order?
  • Can I Change the Support Email for Restaurant Feedback under Mobile App Need Help Section?
  • How to update Country Code phone number for a Guest
  • Can I replace a redeemable with a different redeemable on an active gifting campaign?
  • What is the difference between "Customers Qualified" on the Key Metrics section and the Campaign Performance section of the New Campaign Performance Page?
  • Where do I find the ID for each redeemable in Punchh?
  • Do loyalty goals show up as redeemables when the brand uses "Points Unlock Redeemables" strategy?
  • What is the difference between Banked Amount and Total Points Debited on the Business Liability Report?
  • How to resize or change the logo on Password reset page?
  • Where in the dashboard or how to make changes to the reset password page?
  • Can we allow multiple redemptions on split checks at POS?
  • Why am I not able to add a redeemable to a mass offer campaign?
  • Is Location Token same as Location Key?
  • Where can I see the Business Token for a brand?
  • Why {{{coupon_code}}} tag is not sharing coupon code in the email?
  • Does Data Exports from Punchh Dashboard export Expired Rewards?
  • Why does Campaign Analytics show zero checkins for several campaigns?
  • What campaign types are available when using the Targeted from a Campaign Segment type?
  • Can guests with hidden(or private) email accounts send gifts to each other?
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