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  1. Punchh
  2. Punchh Product FAQ's
  3. Product Questions

Product Questions

  • Why are guests receiving an SMS when they opted out in the app?
  • How to delete the Watchdog app (Positouch)
  • What shoud I do if Online Ordering option are not showing up in the Punchh mobile app?
  • How do I add Facebook Pixel to my mobile app?
  • Can I send myself an actual test email to preview how an email notification will be received in my inbox?
  • Why am I getting tag not valid error when attaching email template to campaign?
  • Can I use Deep Links in the new email editor?
  • How a test Push notification is sent without creating a test Campaign?
  • When does the guest frequency goes off for a Post check in Campaign?
  • Why Feedbacks are emailed to Stores?
  • Can I add an existing digital gift card using the "Add Existing Physical Gift Card" option on the app?
  • Why are my location settings in the Punchh Platform not being reflected on the location page in the app?
  • Why are data exports not delivering?
  • Can I use Dynamic Tags in Rich Messages?
  • Can banked rewards be used against service fees in OLO?
  • When applying redemptions at the POS, why are we seeing "Error 121"? (Aloha)
  • How to enable Week on Week Report for Admin User?
  • Will changes to a pre-configured email template in a campaign automatically be saved?
  • Can we remove approved/active location from the Locations list in the App and iFrame?
  • How to export Archive Rewards Data Report?
  • What versions of Aloha are currently supported by Punchh?
  • Punchh NCR Aloha RAL Manifest Details
  • What do "P's" on either end of a barcode indicate (Aloha)?
  • What does the "Hit Target Menu Item Price for max priced matching item for one unit" processing function do?
  • Why the app is not loading on my device?
  • Which domains needs to be whitelisted in the ad blocker to ensure the Punchh app is loading correctly?
  • When will I receive the Month on Month report?
  • Why are checkins with $0 total getting registered without throwing the error "Minimum Checkin" amount is added?
  • Is it possible to view or search for guests within the Merlin segment types (fan, super fan, infrequent, etc)?
  • Why there are no location and rank details in the "Top n loyalty guests segment" export?
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