Product Questions
- Why are guests earning 2 checkins when they redeem a reward in a Ziosk device?
- If the Email Editor is not selected in a Campaign and no custom HTML is applied, which template is used?
- Are Journey Campaign emails tagged as Marketing or Transactional in SendGrid?
- How to unpublish an app in the Google Playstore?
- What to do if an app is not working just for one guest?
- What fields can I edit for an Ongoing campaign?
- How "Static Redemption Amount" processing function work?
- How do I configure a redeemable to work across the brand if some locations use different POS or Online Ordering providers?
- Why is my Promo Code Coupon List blank?
- Email requirenment for new location setup
- Why New location is not accepting Email Address?
- What is the command to run silent Punchh installation?
- Does Olo currently allow Guests the option to redeem multiple offers / codes and banked currency for the same order?
- Punchh POS Integration General Internet Firewall Setup
- Why the guest is getting "your selected reward is not valid for this order" error while ordering online?
- How to create a segment to capture the guests with historical transaction data?
- What is historical transaction data?
- What time zone is used for Compression Campaign?
- Why am I unable to apply payment with a gift card with a balance less than the order total in the app?
- How to see which app version do I have in the Haagen Dazs app?
- Can you search for a loyalty guest in the Platform using the Guest QR Code?
- Will updating a reward expiration date for a campaign update the expiration date of rewards that have been gifted to a guest?
- How often does the new Campaign Performance Page refresh?
- Why the email stats are not loading for sign up campaign?
- Why the "Guest targeted from a campaign" segment (BETA) is showing 0 targeted guests?
- Why is feedback / complaints being assigned to the wrong store / location?
- How do I add Apple SSO (Single Sign-On) to our iFrame for online web orders?
- What are the differences between the Lift Report and Location Report?
- Can Punchh facilitate transferring menu images from the Dashboard?
- How to see the number of Signups by Location?