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  1. Punchh
  2. Punchh Product FAQ's
  3. Product Questions

Product Questions

  • Why are guests earning 2 checkins when they redeem a reward in a Ziosk device?
  • If the Email Editor is not selected in a Campaign and no custom HTML is applied, which template is used?
  • Are Journey Campaign emails tagged as Marketing or Transactional in SendGrid?
  • How to unpublish an app in the Google Playstore?
  • What to do if an app is not working just for one guest?
  • What fields can I edit for an Ongoing campaign?
  • How "Static Redemption Amount" processing function work?
  • How do I configure a redeemable to work across the brand if some locations use different POS or Online Ordering providers?
  • Why is my Promo Code Coupon List blank?
  • Email requirenment for new location setup
  • Why New location is not accepting Email Address?
  • What is the command to run silent Punchh installation?
  • Does Olo currently allow Guests the option to redeem multiple offers / codes and banked currency for the same order?
  • Punchh POS Integration General Internet Firewall Setup
  • Why the guest is getting "your selected reward is not valid for this order" error while ordering online?
  • How to create a segment to capture the guests with historical transaction data?
  • What is historical transaction data?
  • What time zone is used for Compression Campaign?
  • Why am I unable to apply payment with a gift card with a balance less than the order total in the app?
  • How to see which app version do I have in the Haagen Dazs app?
  • Can you search for a loyalty guest in the Platform using the Guest QR Code?
  • Will updating a reward expiration date for a campaign update the expiration date of rewards that have been gifted to a guest?
  • How often does the new Campaign Performance Page refresh?
  • Why the email stats are not loading for sign up campaign?
  • Why the "Guest targeted from a campaign" segment (BETA) is showing 0 targeted guests?
  • Why is feedback / complaints being assigned to the wrong store / location?
  • How do I add Apple SSO (Single Sign-On) to our iFrame for online web orders?
  • What are the differences between the Lift Report and Location Report?
  • Can Punchh facilitate transferring menu images from the Dashboard?
  • How to see the number of Signups by Location?
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