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  1. Punchh
  2. Punchh Product FAQ's
  3. Product Questions

Product Questions

  • How can we stop receiving emails/alerts for negative feedbacks on location's email?
  • How to update the Admin User Role in the Platform?
  • How Barcodes are generated?
  • If the guests fall into the percentage receiving 'no gift' under Derived rewards, are they counted towards the finite gifting?
  • When Derived rewards is selected as Gift type in the campaign, how the 'Finite Gifting' field will work?
  • Why are we seeing "No entries Seleced" when redeeming at the POS? (Aloha)
  • Why is guest receiving "Please restart the application to use online ordering feature" when tapping on order?
  • Access to Google Play Store Console to Punchh (Andoid)
  • What are the nine events of Email as per the Sendgrid?
  • How does Barcode disabling for 3rd Party delivery services (Aloha) works ?
  • Why is a random location displayed on a Timeline when a guest stages a reward/reward expires?
  • What is Email Throttling?
  • How can I add Associated location in Receipt messages?
  • How can I modify the Receipt Messages from the platform?
  • How to read the show-page metrics for eClub guests in the Punchh platform
  • How do I Generate a Business admin Key
  • Why the error 'Email has already been taken' display while updating the email address of Admin User?
  • Why the post checkin campaign field is coming blank while creating a Recall campaign for Incentivize Checkin ?
  • Why am I not able to reactivate a guest?
  • If a guest gifts a gift card to another guest that is not a loyalty member, how will they be able to receive the gift card?
  • How do I locate the app version on an iphone if I can't use the device details section of the Punchh app?
  • Why the iframe is displaying user's 'Lifetime points' instead of 'Current Points'?
  • When gifting the Currency from a Mass Offer campaign, will the guest be able to use that currency amount on more than one transaction?
  • Why are guests receiving "Access Denied" errors on the Online Ordering portion of the app? (Olo)
  • How to create a cell type 7 "LOYALTY QR CODE" (PosiTouch)
  • How to create a cell type 9 "MEMO" item (PosiTouch)
  • What is the process when switching from one POS to another?
  • How to search/open the Campaign by its id in the Platform?
  • How to check the Campaign id from which the offer email was sent to the users in Sendgrid?
  • Will a guest that would have been rewarded by a Post Check-in campaign be rewarded if the campaign is deactivated?
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