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  1. Punchh
  2. Punchh Product FAQ's
  3. Product Questions

Product Questions

  • Why is the content of the email of my campaign not updated even with me editing the Email Template?
  • Naming Redeemable
  • Why double space is not considered while searching for a Redeemable?
  • Unable to create and add email templates to campaigns
  • How long does it take Freshserver to update the config files after a fresh install (Aloha)
  • Why are guest accounts showing Checksum errors when trying to scan barcodes? (Brink)
  • Why is my Qualification Criteria not working properly when the Receipt Hour qualifier is set with the "between" operator?
  • Why are modifiers being unexpectedly discounted?
  • What's a location group? How do I create a location group?
  • Which permission in the admin role handles "Campaign Beta" page access?
  • In which POS can Punchh disable barcode printing on receipts with a redemption?
  • How to fix a row showing up as stacked elements in an email template when opened in mobile?
  • What is the difference between Rewards in the Campaign Summary and Total Rewards in Redeemable Associations list?
  • Is there any way to remove the redeemable completely from a guest profile?
  • User Mailer Notification template
  • Do campaign expiration fields override the points expiration rules set in the Cockpit?
  • Can short key for a location configured on the platform be of 2 digits or 3 digits also?
  • Does Last Device Used Segment only include mobile app users or mobile browser as well?
  • Are Recall Campaigns based on Scan Time or Receipt Time?
  • Why Non-Loyalty Sales are showing a negative number in the Audience Analytics section?
  • Can I notify guest over a cellular text message regarding the campaign with a deeplink to open that offer in the app?
  • What is the error reflected on the guest timeline when the receipt is cancelled at the POS?
  • When does the checkin Void notification template is triggered?
  • After updating my Day Part Hours, how long does it take for my Day Part Segments to update?
  • How to receive notifications for any changes on Dev Portal?
  • Does Micros Simphony support multiple redemptions?
  • Why are 16 digit numbers ending in a zero on data exports in Excel?
  • Which permission a Role need to have enabled to add store properties for a location in the mobile app?
  • How does the integration with Google Food Ordering and Aloha work?
  • Does Micros RES 3700 send subtotal information to Punchh?
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