Product Questions
- How can I edit a product's Alternate Lookup ID in Revel?
- What Menu Item ID comes over to Punchh from Revel?
- Why I am not able to turn ON the Conditional Gifting toggle for an already saved derived reward with Surprise sets settings?
- What are the gifting rules for Conditional gifting?
- Why am I getting 'No details found but checksum valid for *Location Name*' when I search for an older barcode under Barcode Lookup?
- Why is my guest receiving a multiple redemption error when redeeming for an online order?
- What are the limitations of eClub?
- How can I create a segment from an eClub group?
- eCLub Upload Failures
- What are the different sections found on a Guest Dashboard?
- What is meant by Staged or unstaged redemption codes?
- What is meant by loyalty, banked and total points?
- What are the different menu item types available?
- If I change the store number of a location, will it affect active campaigns?
- How do we disable Read-Only access for Admin Users?
- How do we enable Read-Only access for Admin Users?
- When should we assign Admin Users Read-Only Access?
- Do we have the ability to disallow the barcodes printing on the receipts for specific situations? [Specific to Toast]
- What information do I need to provide support in order for Punchh to trouble shoot a redeemable that processes online and in app but fails to do so in POS?
- Why is my CSV not uploading for a custom segment?
- How do I code a line return correctly using HTML in a notification template?
- How the Operator and Minimum visit value attribute works under Average X visits segment?
- How do I target guests who have favorited a location but have not checked into that location yet?
- Why is an Admin with Business Owner Role not able to create/edit Campaigns?
- Why is an Admin with Business Owner Role not able to create/edit Segments?
- How do I set the Punchh Proxy service to restart automatically?
- What measures can I take to prevent a guest from earning on a receipt that isn't finalized?
- Why is the Base Redeemable available as an offer for online orders? (Olo)
- Does the User Mailer apply HTML to other notification templates?
- Why did my guest not receive a reward on the second visit of subsequent visits that were very close together?