Product Questions
- Why are redeemables greyed out when we try to select them? (Toast)
- Why am I getting the “Error attempting to find unit ID" error? (Aloha)
- Can membership descriptions change on the mobile app?
- Why does nothing show under the Heartbeats section in the Punchh Dashboard?
- How do I find the GPS coordinates of an address on Google Maps so I can add them in Dashboard for a location ?
- How can I update general info regarding the Rewards Program within the App?
- What is a Membership Level Attainment Reward?
- What do I tell a guest who complains of memory/ storage issues on their mobile device, related to the app?
- Why am I only prompted to add a new member when trying to lookup a guest? (Aloha)
- I've created a new Segment but it shows no data, why?
- Why is my Guest Data Export NOT including data from all locations?
- What do I do if I'm having trouble with they way an email displays that I created with the WYSIWYG email editor?
- Why are Data Exports not available under the Analytics tab?
- Why am I getting 'Redemption not possible since amount is 0.' error in the redemption log?
- Why am I seeing an Invalid/Missing Token error in the Punchh Logs? (Aloha)
- What Point of Sale systems does Punchh's integration support?
- Why does a guest's Approved Loyalty show as expired?
- Is free delivery possible with dispatch delivery? (Olo)
- Does a guest need to be logged into the App to receive a Push Notification from a Punchh campaign?
- Can I add an unsubscribe link to an email notification template?
- Do videos used in Rich Message include sound?
- How can I test redemptions/ checkins without a location being live in the App?
- Why are the guests receiving 'Disapproved Loyalty' error message on their timeline?
- Why does the Punchh App not launch on my POS?
- Is there any difference in App build for Android and iOS?
- Why are stats not populating for any campaign?
- How to remove a scheduled export?
- I am having an issue with POS Bar Codes. (Revel)
- Can I save an email header or footer as a template within the email editor?
- What does "Redeemable" widget means on the guest timeline?