Product Questions
- Is there a character limit for Push Notifications?
- Where can I find the "Forgot Password" link for an admin user password reset?
- What happens when a guest sends in the custom keyword from a new number (TTJ)?
- Is there a way to customize the fallback message for a specific keyword (TTJ)?
- Are there any segment capabilities for users who joined via a specific keyword (TTJ)?
- Why is my receipt qualification Challenge Campaign gifting rewards unexpectedly?
- Why is the "Pay" and amount button missing in the app on the credit card payment screen?
- How do you allow Franchise Admins use locations for segments or campaigns?
- Why didn't a dollar amount redeemable discount certain line items?
- What permissions are needed to view all export Schedules under Support?
- What does "OTP" stand for?
- Is it possible to change the "Discount" verbiage which is appearing on the online ordering checkout page while using the app?
- How can I see coupon redemption by location?
- Where can we see how the guest has redeemed the coupon code? (POS vs online order)
- How coupon code is tied to a checkin?
- How does a coupon code is attached to a loyalty account when unlocked at the POS?
- Why am I able to enter/scan a redemption code successfully at the POS but receive an error when selecting the reward from the guest's account?
- How do I activate a Recall Campaign Schedule?
- Which permission is needed to create/manage location groups?
- What is the difference between 'Total acquired via SMS' and 'Total Signups from Custom Keyword' metrics?
- Why is the enable toggle button not available for the notification template?
- Can I view all deactivated/banned guests?
- What does the "Terminal Store Identifier is NOT in sync with Service Store Identifier" error mean? (Aloha)
- Why I'm unable to transfer the gift card?
- What are System Checkins in the Location report?
- How to add new menu items to an existing Line Item Selector
- Why do guests receive "your selected reward is not valid for this order" on web or app orders when the items meet the qualification criteria?
- Why is an admin able to access the Campaign tab but unable to access certain campaigns?
- How do I test a lab location in Production but make it unavailable to guests in the mobile app?
- How to give location access to the Admin users?