Product Questions
- How do I publish social media feedback?
- What mobile devices does the Punchh application work with?
- Is there any way you can remove a push notification from guest phone, but keep the rich messaging?
- Why are the barcodes not printing after performing a lookup/check-in on the POS? (Treatware)
- How to provide access to the Feedback section of the Dashboard?
- Why is my lab getting Olo check-ins and earning? (OLO/Aloha)
- How do I know if my firewall is setup to work with Punchh? (Revel)
- Why am I receiving 'ISL error. No Sim File' error while performing earning/redemptions? (Micros)
- Why am I getting this error 'The unit in aloha: XXX was NOT found in Store location listing'?
- Why didn't I get the Week on Week report?
- How to update a locations hours of operation in the App?
- Why I am not able to attach my coupon in mass notification campaign?
- Can we change the timezone for a Post checkin offer campaign ?
- How do I edit a Guest's Profile?
- How do I view a Guest's Timeline?
- Does Punchh automatically connect apps to Facebook?
- Why are the on-line orders going to a disallowed locations? (OLO)
- Why the gifted Gift card was not automatically transferred to the invitee's account upon joining the loyalty app?
- Why am I receiving the following message on my Mobile App when I attempt to scan my barcode “We are looking for your check, but it's taking longer than expected. Once we find it, we'll let you know and add it to your account.”?
- How does a phone number get associated to two different accounts?
- Why is Preheader Text missing on mobile app?
- Why does scanning redeemables on the POS cause the system to freeze? (PosiTouch)
- Why does the "Guest not within range" error message appear when earning? (Revel)
- Which IP addresses are used by Sendgrid to send emails for clients?
- How do I delete a guest from the Punchh Dashboard?
- Can I update my email address linked via Facebook?
- How do I run a data sync? (NCR Silver)
- Why can't I see App Downloads data from yesterday?
- What is the difference between new guests and unique guests on the Location Scoreboard?
- How to add a user to Punchh Dashboard?