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  1. Punchh
  2. Punchh Product FAQ's
  3. Product Questions

Product Questions

  • Campaign Alert
  • Why are guests not qualifying for location specific promo codes?
  • How does Location Based Segments works for eClub guests?
  • Can we remove the user accounts that are sharing devices from the timeline snapshot?
  • How can we confirm if a guest shares a device with another guest?
  • How does a Qualification Criteria interact with line items of type "D"?
  • Why am I getting the message "Please ask cashier to credit points for your purchase."?
  • What are the different Validation Types in the POS settings for a location?
  • Why do Loyalty sales on the Dashboard not match Loyalty sales in Analytics Audience?
  • Unable to login to Punchh Support Portal.
  • Can I retract emails that were already sent out via campaign through SendGrid?
  • Do Rich Message Rank field in the campaign set up only allows numerical values?
  • How to create a segment of users who have signed up with Apple?
  • Why the offer QR code is not coming across in the pdf saved when redeeming via iframe?
  • What is character(number of digits) limit that can be used to set the value in Rich Message Rank field in the campaign?
  • In which Timezone Data Export fetch the Data?
  • In the Guest Profile based Segment, what do "email via mobile" and "FB via mobile" refer to under sign up source pie chart?
  • How to adjust the points when a refund is initiated in Olo?
  • How are app downloads calculated on the Dashboard?
  • Why am I getting the error "Sorry, this functionality is not available. Please contact cs@punchh.com to enable this" when attempting to submit a campaign for approval?
  • Which data points are targeted for Total Points (Unexpired) segment?
  • Which data points are targeted for total points on Current Card Segment?
  • Why guest receive 'Invalid Redeemed Points' while redeeming the reward?
  • What to do if I get a notice from Apple about incorporating a new root certificate?
  • Can I target non-Migrated guests?
  • Can I target Migrated guests?
  • Why did my campaign target zero guests?
  • Is it possible to Archive images in Media Manager?
  • Where Barcodes are displayed on the Guest Timeline?
  • How can a guest be signed up and sharing a device with many guest accounts despite having a value set for the Maximum Guests per Device?
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