Product Questions
- Lapsed Guests Trend
- Why am I not receiving test Push Notifications when sending a Test Message?
- How to add a Support Email for my brand?
- Why is the Rich Message / Messaging not showing up in the test email?
- Why is the tax rate incorrect during mobile or online ordering?
- Why is a store's location showing as unavailable in the mobile app or online ordering system?
- Why is the background image getting stretched out in my email editor template?
- How to differentiate between the staged and unstaged rewards under the Live/Unredeemed category of the Rewards section?
- Why are receipts from a particular location not showing up in Punchh? (Toast)
- Why is the POS not scanning QR codes from app? (NCR Silver)
- How to activate a suspended admin account?
- Where the "points_updated" tag can be used?
- Why I have additional access to a table called dev.punchh_businessname."coupons-deprecated-6f980419-d8f2-4ae9-8e48-5f2f4627fac6"?
- Why the PunchhConfig logs shows the error 'the request security protocol is not supported' (Aloha)?
- Is it possible to export Custom Guest Profile fields?
- Does Punchh have a static IP or an IP range that can be whitelisted to receive SFTP exports?
- Where can I find the associated Receipt tags when receiving the error, "This line item selector is connected to alive receipt tags"?
- Wifi Portal Reporting
- Where can the Punchh Proxy logs be located on PosiTouch POS systems?
- How to set up a QC to set a price for a group of the different items?
- How to pull data for internal reporting using API?
- Why do I get the error "OOPS! Due to technical issues, we cannot update your amount. It will be updated within next 24 hours or will be added back to the account used to make payment" when buying a gift card through the app?
- Why does guest lookup and redeeming not work at POS? (Qu POS)
- Text Email Template Contains Unsupported Tags: coupon_code
- What are the Supported Channe for Redemption?
- What are the Supported Channels for Check-in?
- Which configurations cannot be updated after activating the coupon/promo campaign?
- Who can create admin accounts on Punchh?
- Can we remove reviews on the Punchh Platform?
- How to see which app version the guest has on the Charley's Reward App?