Product Questions
- Campaign Alert
- Why are guests not qualifying for location specific promo codes?
- How does Location Based Segments works for eClub guests?
- Can we remove the user accounts that are sharing devices from the timeline snapshot?
- How can we confirm if a guest shares a device with another guest?
- How does a Qualification Criteria interact with line items of type "D"?
- Why am I getting the message "Please ask cashier to credit points for your purchase."?
- What are the different Validation Types in the POS settings for a location?
- Why do Loyalty sales on the Dashboard not match Loyalty sales in Analytics Audience?
- Unable to login to Punchh Support Portal.
- Can I retract emails that were already sent out via campaign through SendGrid?
- Do Rich Message Rank field in the campaign set up only allows numerical values?
- How to create a segment of users who have signed up with Apple?
- Why the offer QR code is not coming across in the pdf saved when redeeming via iframe?
- What is character(number of digits) limit that can be used to set the value in Rich Message Rank field in the campaign?
- In which Timezone Data Export fetch the Data?
- In the Guest Profile based Segment, what do "email via mobile" and "FB via mobile" refer to under sign up source pie chart?
- How to adjust the points when a refund is initiated in Olo?
- How are app downloads calculated on the Dashboard?
- Why am I getting the error "Sorry, this functionality is not available. Please contact cs@punchh.com to enable this" when attempting to submit a campaign for approval?
- Which data points are targeted for Total Points (Unexpired) segment?
- Which data points are targeted for total points on Current Card Segment?
- Why guest receive 'Invalid Redeemed Points' while redeeming the reward?
- What to do if I get a notice from Apple about incorporating a new root certificate?
- Can I target non-Migrated guests?
- Can I target Migrated guests?
- Why did my campaign target zero guests?
- Is it possible to Archive images in Media Manager?
- Where Barcodes are displayed on the Guest Timeline?
- How can a guest be signed up and sharing a device with many guest accounts despite having a value set for the Maximum Guests per Device?