Product Questions
- Why the app is no longer available to download from the App Store?
- How do I remove a location from a location group?
- How to reactivate a recall campaign whose current status is Inactive?
- Where can I find which Notification Templates are Enabled/Disabled to be triggered for the business?
- Why the Reward Notification template is not triggered for a business which use "Points Unlock Redeemable"?
- Which notification template will be triggered for "Points Unlock Redeemable" business when redeemable is unlocked/Activate?
- What do I do if my existing password does not grant access to the developer portal?
- Why are email links from buttons giving 404 errors from campaigns?
- Why I am getting error message "User profile could not be updated. Mandatory questions not answered or the answer set is non updatable" while editing and updating the guest profile?
- Why I am getting error "Redeeming criterion qualification criterion Invalid Receipt Hour Paramaters" while adding Receipt hours using "Additional receipt rule" while creating a new QC?
- Will users that signed up with Facebook be able to receive emails?
- Why do users that signed up with Facebook not show their email in the Punchh guest account?
- How do I contact development support for Punchh?
- How do I view my tickets through the Punchh Support Portal?
- Why the guest is facing "Receipt reuse exceeded" error when only one receipt under the barcode is available?
- How old a receipt with a barcode can be searched on the Punchh Platform?
- Can I manually gift a Coupon from a Guest Timeline?
- Can I update a Redeemable image after it's been delivered to guests?
- Can we change the Font Color in the app?
- Can an approved/rejected Checkin be edited?
- Why did I receive a "File not loaded completely" message in Excel?
- How can I tell when a redemption expired for a guest?
- Why an eclub or loyalty guest is included in two different favorite location segments?
- Why the Detailed Results data is not populating for the survey campaign (Typeform)?
- How to generate a location key when the client needs to add a kiosk to an already existing location?
- Is it possible to run the referral promotion for only specific locations?
- How to enable custom Profile field on the Punchh Platform?
- How to configure the viral message in Punchh platform?
- How Does Coupon Matching Work?
- How to cross verify the menu items on Punchh Platform once added on the POS?