Product Questions
- Why would a guest get an email days after the campaign has processed?
- How many gift cards can be purchase to meet the threshold amount to receive the reward for a single Post Purchase Campaign?
- Is it possible to transfer the Virtual gift balance to a physical gift card in the app?
- How do I locate a Guest account?
- How many devices can a guest account be signed into for rewards?
- Can we force logout for a guest on the mobile app?
- How do I uninstall Punchh? (Aloha)
- How do I build a segment targeting guests that opened an email?
- How do I save an email as a file for forwarding as an attachment?
- Why wont Punchh uninstall? (Aloha)
- How do I use Control Groups in a campaign?
- How can my guest Modify/Delete the favorite order which is getting displayed in the app?
- Why won't the PunchhAlohaSetup.exe launch the Punchhconf.exe when trying to install Punchh on (Aloha)?
- How do I email Employee Reviews by location?
- Why are barcodes not printing on any terminals (Aloha)?
- How do I send a Re-Invite to Punchh for an Admin User?
- Why can't emails be removed from a Custom List segment?
- Why is a guest facing error "email has been taken" while login?
- How do I set up a line item selector to include modifiers?
- How to troubleshoot POS data not being received(Proxy Based Integrations)?
- What should I provide Punchh to troubleshoot NCR Silver errors and issues?
- How can I add an Amount Validation to Gift Card under Line Item Selectors?
- How to create a Line Item Selector?
- How to create a Receipt Tag?
- Why the guest didn't receive the reward even if he has registered exact number of visits and falls into the segment?
- Why does Expired Redemption show on the guest timeline?
- Why do some pages in the platform show timestamps in different timezones?
- How do modifiers appear on receipts in Punchh?
- Why the location receives "[Error]: Socket thread exception: Exception of type 'System.OutOfMemoryException' " in the heartbeat logs?
- Where we can find checkin failures on the guest's timeline?