Product Questions
- Why incorrect redemption location is shown in the app and on the timeline?
- Why Derived rewards triggering earlier than expected when using the Post Checkin campaign?
- How can I create a segment of users with email address verified/not verified?
- How to export Rewards Data report?
- Are Emoji's supported in email subject lines?
- Do Forced Redemptions count toward the Redemption Wait Period setting?
- Why is the API returning an "Invalid source" error message?
- How to get number of users who have verified their email address?
- Why stats are not available on the Campaign Performance Page (Beta)
- What is the difference between Redemption Mark and Card Redemption Mark available in the business settings?
- Why I am receiving the error "Dependent redemptions exist. Please deactivate this redeemable instead." while deleting a redeemable?
- What fields are required to create a Business Migration Users list?
- Why the guest timeline shows push notification status as 'Not notifiable'?
- Why do some rewards show a live location and others show the HQ location?
- "Error Reading JObject from JsonReader" error Positouch
- What do the colors indicate in Currency Status?
- Are UTM parameters automatically added with "Click Tracking" enabled via sendgrid?
- Is there a character limit for Push Notifications?
- What timezone are announcements created in?
- Where can someone get a demo of Punchh for the first time?
- How to create a segment for the users who joined via a specific keyword (Text To Join)? - Segment (BETA)
- Where the guest who sign up using the opt in for SMS marketing are saved?
- How to check the number of guests opt-in for SMS marketing with specific keyword?
- Does Punchh filters/check for inappropriate names when guest is signing up?
- Does Rich Messages support GIFs?
- Is there an API to generate this Admin key?
- Does the store number need to be changed on the OLO side if it is updated in the Punchh Platform?
- How do we calculate the number of open Push notifications for the campaign?
- Push notifications, redirecting to rewards vs. inbox screen or vice versa.
- Why the guest didn't receive the Push notification when points were converted to banked reward?