Punchh Product FAQ's
Find answers to commonly asked questions about the Punchh Dashboard, POS Integration, and more.
Product Questions
- How can we transfer visits, status, tier, & transaction history between Guest accounts?
- Why are guests receiving the error "the coupon is not valid for this order" using Online Ordering?
- Why are rewards not showing in NCR Silver?
- How prevent multiple signups on a device?
- Why am I receiving emails about POS data being received/not being received?
- How to associate an admin with franchisees on the Punchh platform?
Accessing Support Center
- How to create a custom segment?
- How can I add/change the description for a redeemable in the reward section?
- How to check/identify the Fraud Suspects based on the defined Detection Rules?
- How to set an Activity Detection Rule for a user who has visited more than a threshold in last n days?
- In which case, the guest account deactivation is not possible?
- Support Center: First Time Log In