Punchh Product FAQ's
Find answers to commonly asked questions about the Punchh Platform, POS Integration, and more.
Product Questions
- Why is my Birthday Campaign delivering its reward one day after the guest birthday?
- Which is the equivalent filter for segment type (OLD) ‘Total Points on Current Card’ would be in Segments Beta?
- Why the segment type "Current Reward balance" not pulling the guests who have the points in their current card?
- Which segment type in old Segment section is used to pull points from the current card?
- What value the segment type "Current Reward Balance" pulls?
- Why is my Notification Template or email reflecting the wrong amount of current points to the guest?