No, the Guest Data export does not display the current points available balance. It displays the total Lifetime points earned by the guest.
Ex: (note: image may differ depending on your brand's point/earning strategy)
On a guest's timeline you'll see a number for Earned points and another for Redeemable Points:
Earned points = lifetime points earned
Redeemable Points = current points balance (number that should appear for them in the app)
There is not currently a standard report to pull using the Data Exports tool to get each guest's current points balance. To accomplish this, please contact your CSM and ask for a Custom Data Request.
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, misordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer
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