This is an excerpt from Aloha POS Punchh Integration (Fresh Install)
FOH USER INTERFACE:
Enter the Customer's Phone number or
Scan the user's mobile app
Successful User Lookup:
Useful Lookup Fails:
Earning Points:
1. Lookup User
2. Click on Earn button to apply customer's data to the check
3. If successful, a message will be displayed showing points have been awarded
4. In the POS, a message will be added to the check window
Redemptions:
1. After a user has been looked up, clicking on one of the reward buttons displayed in the box labeled: "Available Rewards" (e.g: A free drink reward)
2. Scan or manually enter a customer's reward code from their mobile application
After choosing the reward or entering the reward code, the POS operator be prompted to verify that they want to apply the reward
When the reward has been applied, a message box will be displayed showing the customer has been rewarded. The comp will be applied to the POS check.
Error Messages:
Error Messages Are Displayed Using A Message Box Like The Following Example:
Here is a list of the current error messages:
| Punchh Operation | Error Type | What to Do Message | Note |
|---|---|---|---|
| Redeem | Redemption Failed | User Lookup Failed | This is the default message |
| Discount qualification on receipt failed for customer | Ensure required items are on the check. | ||
| Discount qualification on receipt failed for customer | Inform customer that logging out of the app and back in may resolve the error. Have the customer scan the bar code on the receipt. | ||
| User Not Found for the redemption code entered | Verify number entered and retry redemption or use lookup | ||
| Not enough rewards balance on account | Verify account balance and retry redemption | ||
| A Communication Error occurred | Retry Redemption | ||
| Reward is not accessible for this customer | Click on Guest Lookup button to refresh rewards | ||
| Due to POS related Error | Ensure Cash drawer is assigned | ||
| Invalid Coupon code error | Ensure Coupon code is correct | ||
| Invalid Check error | Ensure check data is entered correctly | ||
| Code has already been processed | Ensure code being entered is current | ||
| The Amount on check does not qualify | Ensure items on the check are correct | ||
| The customer currently has an open transaction | Try operation again in a few seconds | ||
| Earn Error | No points were added due to an error. Customer was not awarded points due to an error | Rescan the QR Code | |
| No points were added due to an error. Customer was not awarded because the check has 0 items | Enter menu items on the check | ||
| User Lookup Failure | User Lookup failed for customer | Verify number entered and retry lookup |