If you are getting errors when applying redemptions or when trying to scan the QR code to earn points please check Punchh logs for errors. Logs are located:
C:\Program Files (x86)\Punchh\Logs
Log files are named by date, for example:
was created on Feb-23, 2017
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, misordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer
If further assistance is required, submit a ticket to Punchh Support. (For help submitting a ticket, click here)