Micros RES 3700 versions 5.4 or lower do not send the Subtotal Amount to Punchh. Versions 5.7+ do communicate a subtotal in redemption calls.
This can impact redeemables with qualification criteria with processing functions set to "Sum Of Amounts" (=subtotal) or receipt qualifiers using "Sub Total Amount". In these instances the common failure in the redemption log will be "Redemption not possible since amount is $0." or "Discount qualification on receipt failed…", and can be confirmed checked the redeemable for these settings and searching the "Request" from the redemption log for subtotal and finding it missing.
- Below is an instance of this occurrence, one being a 3700 location and the other at a Symphony location.
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