If your app is not working just for one guest in particular, follow this next instructions:
1. Share with the guest the troubleshooting steps provided in this next article: How to troubleshoot mobile app glitches.
2. If the error is still happening even after the troubleshooting steps are done there's nothing else we can do at Punchh side since the issue is only happening in one particular device. Stay alert of other guests reporting this issue and if they are more please submit a ticket with us.
Disclaimer:
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, misordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer
If further assistance is required, submit a ticket to Punchh Support. (For help submitting a ticket, click here)