Sometimes you might want to set up a redeemable that should not qualify when a particular item is present in the order. For example, you may have a redeemable that discounts Breakfast Tacos, except when the order contains Alcohol items.
In this scenario, you should set the Qualification Criteria of the redeemable to have a Line Item Selector with the desired item under Item Qualifiers with the "Line Item Does Not Exist" qualifier:
This option essentially tells the Qualification Criteria to qualify to eligible items if the desired item does NOT exist in the order. In other words, the Qualification Criteria will disqualify any order where the desired item is present, even if the order contains eligible items for the redeemable.
Disclaimer:
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, misordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer
If further assistance is required, submit a ticket to Punchh Support. (For help submitting a ticket, click here)