Sometimes during sign up a Guest will enter the incorrect phone number Country Code during Sign up.
When a Guest tries to change the Country Code number, some apps will not allow a Guest to save the new info.
To fix:
- Pull up the Guest's details
- Remove their phone number info and click Update
- This will remove the phone number from their account profile in the app
- Next time they pull up the app it'll ask them to verify their phone number information before proceeding
- NOTE: please test this in case the Brand's specific app acts differently
Disclaimer:
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, misordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer
If further assistance is required, submit a ticket to Punchh Support. (For help submitting a ticket, click here)