Note: Depending on your Qualification Criteria settings, you may see different options on your Business Liability Report than noted here.
When viewing the Business Liability Report, you may wonder why these two numbers don't directly reflect each other:
Here are the definitions of these two data points:
- Total Points Debited = The total number of loyalty points banked at a reward threshold or expired (i.e. Banked Points + Expired Points)
- Banked Amount = The total amount of currency converted from loyalty points
While these two definitions may sound similar, the numbers shown do not contain the same sums.
The Banked Amount includes Gifting Banked Rewards from Support Activities and some Campaigns. The Total Points Debited does not include this data.
To read more about the Liability Report, click here: Business Liability Report
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