It is essential that the Qu Store Number ID matches your POS system and the Punchh Platform. If things are not matching this can lead to the issue.
- If there are mismatched Store IDs between Qu Online Ordering and Punchh, orders from this location will generally default to another location so the guest can still earn.
- If the business has an Online Order Default Locations set up on the backend in the Punchh Platform these orders will check-in at that location.
If the Online Ordering default location needs to be altered please reach out to Punchh Support or your CSM.
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, misordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer
If further assistance is required, submit a ticket to Punchh Support. (For help submitting a ticket, click here)