When it comes to deploying Punchh to Aloha sites, Punchh creates the installer file in an individual basis per location. For this reason, the Punchh installer for Aloha is not available to the public for download, and can only be acquired through Punchh. The version of the installer that we provide per location is unique based on the version of Aloha and version of .NET framework installed at the terminals.
If you have an installer that was used to install Punchh at other Aloha sites, you can reuse it at IDENTICAL sites (same version of Aloha and .NET). Often, a new version of the installer is not needed when installing Punchh. If your Punchh installation at other sites does not have any issues, we recommend to keep using the same version of the installer. Usually, new versions of the installer are deployed only as fixes to bugs present in older versions.
To obtain the correct Punchh installer for your Aloha site, submit a service ticket to firstname.lastname@example.org providing the following information about the site:
- Is this a new site, or existing site that had to be reinstalled?
- IT contact and contact details:
- Site Name in the Punchh Platform:
- Site / Store Number as Programmed in the Aloha POS System Settings:
- Aloha POS Type (QS/TS) and Major Version for the site (6.7x, 12.3x, 14.1x, 15.1x):
- The site Punchh API Key ID:
- Versions of .NET running on ALL FOH of the POS terminals:
This information will allow our team to send you the correct installer for the site, as well as make any necessary changes on our end for the correct configurations to be downloaded to the site.
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, misordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer
If further assistance is required, submit a ticket to Punchh Support. (For help submitting a ticket, click here)