If a guest reaches out to inform that they are not seeing a gifted reward in their account, check if the guest has any other profiles on the same device:
The guest may have been gifted the reward on the other profile they are sharing on the device, and maybe looking in the wrong profile for the reward.
Disclaimer:
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, misordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer
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