If you want the Punchh support team to take a look on one failed attempted checkin, you'll need to share with them the next transaction details:
- The Guest email
- The time and date when they attempted the checkin
- The location where they made their purchase
- If possible a picture of the receipt or the barcode number
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, misordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer
If further assistance is required, submit a ticket to Punchh Support. (For help submitting a ticket, click here)