The Punchh Proxy logs are helpful in troubleshooting as this will hold all API calls sent to Punchh and the Punchh response. Below you can find how these logs are named in the POS as well as where they can be located.
- yyyy_mmdd_hhmmss.log
- BOH C:\Program Files (x86)\Punchh\Bin\Logs
Disclaimer:
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, misordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer
If further assistance is required, submit a ticket to Punchh Support. (For help submitting a ticket, click here)