When trying to use any loyalty function (guest lookup, earning or redeeming) at Qu POS, you might encounter this error:
You can troubleshoot following these steps:
- Make sure that network traffic from Punchh is not being blocked by any firewall/antivirus software at the terminals. More details here: Qu Beyond POS System Firewall/AV Setup
- Make sure that the terminals don't have any pending updates, specially .NET updates. Qu POS depends on the .NET framework for the Punchh integration to work. If there are any pending updates to .NET, install the updates and restart the terminals.
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, misordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer
If further assistance is required, submit a ticket to Punchh Support. (For help submitting a ticket, click here)