When the Punchh Loyalty Rewards Button is not working in the terminal, here are some troubleshooting steps:
- Locate the FOHadmin.bat file (also referred to as FOHADM.Bat) in the POS terminal. This file ensures that the Punchh application is being fired.
- If the FOHadmin.bat file is not located in the FOH terminal, you may find the file in the BOH computer and locate the file there.
- To locate the file, search for the BOOTDRV folder in the terminal > Go to the bin > and locate the FOHadmin.bat (FOHADM.Bat) file there.
- Once the file has been retrieved, add the file to the FOH terminal and re-run the terminal
If the Loyalty Reward Button is still not triggering in the Terminal, please reach out to Punchh Support.
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, misordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer
If further assistance is required, submit a ticket to Punchh Support. (For help submitting a ticket, click here)