If you are attempting to set up your Multi-Factor Authentication (MFA), but are unable to, due to the following error message:
You may continue with an alternative MFA verification, by following these steps:
- At the bottom right-hand sign, below the QR Code, you will see a box showing "Verify Token"
- Add the "Token" code that you are receiving from the app authenticator.
- Once the "Token" code has been added, click on "Enable MFA".
- This will then automatically log you into the Punchh Dashboard without doing a QR scan.
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, misordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer
If further assistance is required, submit a ticket to Punchh Support. (For help submitting a ticket, click here)