Punchh usually takes between 1 to 10 minutes to save new guest profiles in Punchh. Please allow at least 5 minutes from the time that the guest signed up. If 10 minutes have passed and the guest has not showed up, you can also refresh the page and attempt to login/logout from the Platform to force a refresh.
If the guest has still not showed up in the Platform, submit a ticket to Support for investigation.
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, misordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer
If further assistance is required, submit a ticket to Punchh Support. (For help submitting a ticket, click here)