This is very likely a web browser-related issue. To fix this issue, please try the following:
- Clear the cache data and cookies from your web browser. Make sure to clear ALL data and cookies since beginning of time, not just the recent ones.
- Try opening the email editor in an Incognito/Private tab in your web browser
- Try opening the email editor using a different web browser
Disclaimer:
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, misordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer
If further assistance is required, submit a ticket to Punchh Support. (For help submitting a ticket, click here)