There might be several reasons why newly-created admin users are not receiving the invitation email to access Punchh:
- The email client/provider of the admin user is blocking the invitation email, or is marking it as spam email. Have the admin user check for the invitation email from a different email client or through the web interface of their email service.
- The Punchh platform is having a delay to send the invitation email. Feel free to resend the invitation email as many times as necessary by clicking the "Re-invite" button inside of the admin user profile under Support > Admin Users
- If the invitation email still has not been received, contact Punchh Support to verify whether the invitation email has been sent successfully by the Punchh platform.
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, misordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer
If further assistance is required, submit a ticket to Punchh Support. (For help submitting a ticket, click here)