There might be 2 reasons why a Compression campaign does not have an attached an attached Incentive Segment and Incentive Post Checkin Campaign:
1) The Compression campaign is not Active yet and the Incentive Segment and Post Checkin campaign have not been auto-generated.
SOLUTION: Activate the Compression campaign. Punchh will then automatically guide you through the steps of creating a new Post Checkin campaign that will later be attached to the Compression campaign
2) After the Compression campaign is activated, the corresponding Incentive Post Checkin campaign did not auto-generate a segment because an auto-generated segment with the same name already exists in Punchh
SOLUTION: Punchh auto-generates the segment for the Incentive Post Checkin campaign using the following naming pattern:
"{Name of Compression campaign} {Number of target days} target days [AUTOGENERATED]"
For example, a Compression campaign with the name "TEST" and 14 target days will auto- generate a segment with the name:
If a new Compression campaign with the same name and target days is created, Punchh will not generate a new segment with the same name, since it already exists. Try naming your Compression campaign with a unique name in order to avoid name conflicts while generating the Incentive Segments. Deleting a Compression campaign and then recreating a new one with the same name will NOT generate a new segment because the previous segment still exists. To check which auto-generated segments already exist in Punchh, go to Guests > Segments, and do a search with the words "AUTOGENERATED", like so:
Disclaimer:
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, misordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer
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