The Redemption Log is a tool (located under Support > Redemption Log) is a powerful support tool to troubleshoot issues with redeemables. Each entry corresponds to a single redemption by an individual guest, along with the receipt information and the status of the redemption. Successful redemptions are marked in green, and failed redemptions are marked in red. Seeing the receipt information in a failed redemption is a great tool to find out if the menu items in the order would have passed the Qualification Criteria of the redeemable in question.
You can find the receipt information in a Redemption Log entry in the contents of the entry, specifically in the section marked as "menu_items" or the like. Anything enclosed in brackets will be the contents of the receipt.
You can then copy the menu items to the Qualification Criteria for testing (located under Test Qualification with Receipt section in Qualification Criteria). You would have to format the menu item strings to the following format:
[Item Name | Quantity | Item Total Amount | Line Item Type | Menu Item id | Item Family | Item Major Group | Serial No]
Example of a formatted string taken from the previous screenshot:
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