If a gift card is shared with another user, you will be unable to transfer the gift card even if you are the original owner until you remove the shared user.
Note: The gift card can be transferred only when the guest is the owner of that card.
To remove users or manage users, the owner of the gift card will need to log into the app and go to:
Gift Cards > Manage Cards > choose the card the owner is wanting to manage users on > Share your card with your friends or family > on the image below the owner of the gift card can:
- Add new shared mobile app users - choosing "Share Card' > entering email address of mobile app user > and entering gift card pin.
- Remove users - choosing the trash can icon next to the users name, shown in green on the image below. (Note: Owner cannot be removed by shared users.)
- Reload gift card - add additional funds to your gift card.
- Transfer gift card - transfer all or some of the gift card funds to another mobile app user. (Note: Shared users cannot transfer gift cards. See: Why I'm unable to transfer the gift card?)
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, misordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer
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