Admin users have access to a wealth of information about the Punchh platform by browsing articles from our Punchh Knowledge Base, as well as video tutorials from our Punchh University course. To make sure that admin users can access these resources, the permission "Access Platform Knowledge Base" needs to be enabled under the user's role.
To enable this permission, go to Settings > Admin Users > Roles > [Name of Role], then click on "Access Platform Knowledge Base" to enable it. Once enabled, the permission should be shown in green color.
To access the Punchh Knowledge Base, login with your admin user, then click on the lightbulb icon located on the top-right corner in the Punchh platform:
To access the Punchh University video course, click on the graduation cap located on the top-right corner in the Punchh platform:
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, misordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer
If further assistance is required, submit a ticket to Punchh Support. (For help submitting a ticket, click here)