The AlohaPunchh logs are for logging actions from the Punchh GUI. The main Punchh application that a cashier uses on the FOH terminal is the AlohaPunchh.exe. If the log has a T#, it came from the BOH from the EOD process from the terminals. Otherwise, it is from the terminal itself. Either can be used to troubleshoot as long as the example you are needing is located in the log.
If there are errors on the terminal that a cashier is seeing, this log will show you what was tapped/entered on the POS and the error they are describing that you can then use to troubleshoot and cross-reference with other logs.
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, misordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer
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