While this is expected behavior because the splash screen for the app is a video file and when the app is launched any other media playing in the background is stopped.
The behavior can be changed by replacing the video with a still image or working around the audio.
If you wish to make any further changes to the app to keep the same splash screen and make sure music in the background does not get interrupted, please check with your CSM for feature requests as this would require an app update.
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, misordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer
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