If a Customer is reporting an issue where someone signed into his/her account, placed an order under her name, and used the rewards.
There is a possibility that the guest has used a shared device in past or the credentials were shared with a family member or friends.
To avoid such a scenario, please be advised to use a single instance of login only and do not sign in or share the credentials with others. Update the Password as soon as possible to avoid any misuse.
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, misordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer
If further assistance is required, submit a ticket to Punchh Support. (For help submitting a ticket, click here)