To verify why you have not received the redeemable email from a campaign that was created, please verify the following:
- Go to the Campaigns > Campaign
- Select the Campaign > click on the vertical three-dot ellipses > Edit
- Go to Step 2 of Whom
- Verify if text/messaging has been added in "Subject Template", "Text Email Template", and "Preheader Text"
If no text/messaging has been added, please fill in the Templates, in order for the email notification to be sent to the targeted guests.
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, misordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer
If further assistance is required, submit a ticket to Punchh Support. (For help submitting a ticket, click here)