When creating a recurring campaign, such as a Mass Gift Campaign, you can confirm if the campaign has been triggered by verifying the following:
- Review the guest timeline to see if they have received the Campaign Notification and verify the Frequency (I.E. Daily, Weekly, Monthly, etc.) is triggering correctly.
- Go to the campaign and view the top righthand side to see the Recurrence drop-down:
If there are any missing dates after confirming the following steps, please reach out to Punchh Support for help.
Disclaimer:
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This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer
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