Guest Segments can sometimes take an extended amount of time to calculate or load within the dashboard.
Delays in the segment loading process can be impacted by a number of varying factors:
- Complexity of segment
- Size of segment
- Number of other segments/campaigns currently processing
As a best practice, please allow a MINIMUM 30 Minutes for the segment to load before submitting a support ticket. It can sometimes take longer than 30 minutes none the less, this is a recommendation and not a guarantee.
*Note that this equally applies to loading "Guests in Segment"
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, misordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer
If further assistance is required, submit a ticket to Punchh Support. (For help submitting a ticket, click here)