If we have a redemption code available on the guest receipts and we are not sure who scanned the receipt we can use the receipt details to fetch those details. For Example, if we have the below details which have the redemption code available then it will be possible to search for the guest details using the below steps:
In the above-attached screenshot we have two redemption codes available which will be helpful to search for the guest's details:
- Copy the redemption code and scroll down to "Platform > Support > Redemption code"
- Select the date range in which the receipt falls
- Select the location if available else select "All" locations
- Enter the Redemption code for example "4097406" and hit enter. Now all the details associated with the redemption code will be displayed. I have attached a screenshot as an example of how the data will be displayed and highlighted where the guest name will be displayed:
Now scroll down to "Platform > Guests > Guests >" and search the guest name.
Please note using the barcode highlighted above we can search the guest receipts under "Platform > Support > Barcode Lookup" also.
If we have the check number available on the receipt then we can also search the guest details using the below-attached article:
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, misordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer
If further assistance is required, submit a ticket to Punchh Support. (For help submitting a ticket, click here)