While working on Segments, even if you have enabled a custom field, it will not be shown as an option in the Segment(beta).
e.g:
The segmentation can only happen on profile fields with known answers like a dropdown value or a number range value. If a profile field is just free text or some other type of text input it can’t be used for segmentation since there are no known values to a segment on.
e.g:
The segmentation can only happen on profile fields with known answers like a dropdown value or a number range value. If a profile field is just free text or some other type of text input it can’t be used for segmentation since there are no known values to a segment on.
Disclaimer:
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, misordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer
If further assistance is required, submit a ticket to Punchh Support. (For help submitting a ticket, click here)