Please note this happens when the redeemable which was attached to the campaign is currently expired or deactivated. For example:
- We created a campaign on 1st January 2021 and attached a redeemable which was valid till 15 January but while checking the campaign setting we accidentally changed the redeemable on 16th January.
- Now if we wish to revert those changes where the redeemable is already expired. In such a scenario, the redeemable will not be displayed in the list because that is already expired.
In order to solve this either we have to update a new expiry on the redeemable by going to the 3rd page of the redeemable and extend the expiry to the future date and now after saving these settings we will be able to select the redeemable in the campaign.
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This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer
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