The Workflow Management feature allows admin users to approve pending campaigns from other franchise users. With this feature enabled, a franchisee can create a campaign and submit it for approval, then an admin user can review the campaign and can either approve or deny it. You can find more details on how to enable and use the Workflow Management feature here: Workflow Management & Approvals
My brand has Workflow Management enabled. Why are franchisees still able to activate Coupon campaigns without approval?
The Workflow Management feature applies only to campaigns that can send messages/notifications to any guest Segment, i.e. Mass Notification campaigns. Workflow Management does not apply to Coupon/Promo campaigns because these types of campaigns don't send any notifications to any guest. Franchisees have the ability to create Coupon/Promo campaigns and set them as Active, but this doesn't mean that any guest will be notified about this campaign. Coupon/Promo campaigns have to be attached to other campaigns, i.e. Mass Notification campaigns, in order for the coupons to arrive to any guest Segment. Therefore, Mass Notification campaigns with Coupon/Promo campaigns attached WILL require submission for approval, but Coupon/Promo campaigns by themselves WILL NOT require approval.
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, misordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer
If further assistance is required, submit a ticket to Punchh Support. (For help submitting a ticket, click here)