In order for guest checkins or cards (in case of 'Visit-based' and 'Points Unlock Redeemables' program types) to expire, a Rolling Expiry Schedule must exist. If the schedule has not been created, the checkins or cards will not expire, even if the base redeemable has a set Expiry in Days.
*Note that the business liability report will show 0 Expired Visits if this is not set up.
This schedule can be located under settings > Schedules > Rolling Expiry Schedule
For additional instruction in setting this schedule up, please see https://support.punchh.com/hc/en-us/articles/360021914454-How-do-I-create-a-Reward-Expiry-Schedule-
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