In order for guest checkins or cards (in case of 'Visit-based' and 'Points Unlock Redeemables' program types) to expire, a Rolling Expiry Schedule must exist. If the schedule has not been created, the checkins or cards will not expire, even if the base redeemable has a set Expiry in Days.
*Note that the business liability report will show 0 Expired Visits if this is not set up.
This schedule can be located under Support > Schedules > Rolling Expiry Schedule
For additional instruction in setting this schedule up, please see https://support.punchh.com/hc/en-us/articles/360021914454-How-do-I-create-a-Reward-Expiry-Schedule-
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, misordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer
If further assistance is required, submit a ticket to Punchh Support. (For help submitting a ticket, click here)