If a Brink terminal displays an error of "PUNCHH[and a long string] cannot be applied to order" followed by "Code [same long string] not found", this indicates that Brink is searching for a redemption/coupon code instead of a guest. This normally occurs when searching for a guest's Punchh Account but has been seen to occur when scanning a QR code for a redeemable as well. Please contact Brink to resolve.
Note: The string you are seeing is the unique identifier for a guest when they select the option to Earn on the app and a QR code is displayed.
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, misordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer
If further assistance is required, submit a ticket to Punchh Support. (For help submitting a ticket, click here)