If you need to reset the Multi-Factor Authentication for another Punchh admin user you can do so with the below steps.
Login into the Punchh Platform
Go to Settings > Admin Users
You will automatically land on the 'Admins' tab. Search for the admin that you want to reset the MFA for and click on that admin's name
You will be taken to the 'Edit Admin User' page. At the bottom, you will have the option to reset the mulitfactor authentication by using the “Reset MFA” button at the bottom of the page
Who can Reset MFA in a Business?
- With the new deployment, business admin who has permission “Business Manager” along with at least “Settings Read Only” permission can now reset MFA of other business admins.
What happens when you reset MFA?
- Upon MFA reset the admin’s current session will end. Upon login they will be redirected to the MFA setup screen. From here, the admin will be able to access the Punchh Platform after completing the MFA setup.
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, misordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer
If further assistance is required, submit a ticket to Punchh Support. (For help submitting a ticket, click here)