If guests are scanning receipts and the checkins are showing an incorrect location in their account history
or if after searching the barcode in Punchh in Support > Barcode Search you see the message "No details but checksum valid for [incorrect location]"
Please check the PunchhConfigurator.exe in the C:\ProgramFiles (x86)\Punchh in Squirrel and ensure the API key for the location matches the correct API key for the location in Punchh. See Where is the API Key located? Once the API key is updated, restart the Punchh services.
Note: Guests may not see an error on the app or on their Timeline when scanning the receipt.
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, misordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer
If further assistance is required, submit a ticket to Punchh Support. (For help submitting a ticket, click here)