NOTE: The information in this article applies as of 12.8.2020
Currently OLO does not send service fees in the API call made to Punchh that calculates the discount. If OLO were to send this, then banked rewards could possibly be applied to service fees.
A check that has 1.00 in service fees in OLO will currently display with a total that is 1.00 less on the Punchh side (barcode lookup) than the payment breakdown will show on the OLO side.
If further assistance is required, submit a ticket to Punchh Support. (For help submitting a ticket, click here)